Is my order secure?

Paypal, ShareIt, RegNow (who are the e-commerce partners for Vee) have an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. Click here to learn more.

Where is the product I purchased?

Sorry for the confusion.
Once we confirmed your payment is finished, the key code will be sent out immediately to the email address that you provided in the purchase process. Our software is based on ESD, which means you can download our software and enter the key code you get via email, then switch it into full version.
Please:
a. Download the software you purchased with on our website;
b. Enter the key code in the pop up window;
c. It will activate via Internet automatically;
d. If you do not receive the key code, please provide your purchase information. Once we confirm your order, the key code will be sent out immediately;
If you still have any question, please let us know.

If I have offered purchase information, but I still don't received the key code. What's wrong with that?

Sorry for the bothering we brought to you. Once you finished the payment, the key will be sent to you automatically to the email address that you provided. If you do not receive it, the problem may come from your email filter. And again, I apologize for such confusion we brought.

If I haven't got the key code, and still haven't offered purchase information, what should I do?

Please send us the software name and your purchase information (such as invoice number, order number) ,and where you placed the order (PayPal, ShareIt, RegNow or the other service provider). We will give you the registration key within one business day after confirmed it.

I've got a invalid key, what should I do?

Sorry for the bothering we brought to you.
Please make sure:
a. You have the latest version downloaded from our website. If you don't have yet, please click here to get one.
b. You enter the key code without space.
c. You enter your name and organization with key code.
At least fill NA in the organization if you do not want it.

I purchased a copy of VeeSee Hardware Information, and now I want to use it on another computer. What can I do?

The software license is for a single computer. If you would like to use the software on an additional computer, you may enjoy your benefit as a back-customer. You could purchase another license. You could send an email to us with your previous purchase information, we would offer you a discount price within 24 hours.

I'm not satisfied with the program and I want a refund

We're sorry that our program didn't satisfy you. Since we always do our utmost to ensure that our programs meet our customer's expectations we'd really appreciate it if you would tell us why you're not happy when you send us your refund request. This will help us to improve our products and, hopefully, to regain your business.
The money is managed through the online shop where you bought the program, so we need a copy of your order confirmation to be able to process your refund request. Just contact us , if possible with a description of why you're not satisfied with the program and how we can improve it. As soon as we have checked your details we will process your refund immediately.